The phone unlocking business has undergone a major shift in the last few years.
Now when you type the keyphrase ‘unlock’ in front of any phone brand in Google Search or social media, you see a list of unlocking services pop up and they all claim to be the legit service providers for unlocking different phone brands.
The results are so long that it can be an overwhelming task to sort out who is speaking the truth and who is likely to scam you for money.
So to ease the process of detecting legit sites, this article mentions the offerings, elements, customer service and features that make sure the site you are buying phone unlocking from is not a SCAM.
1. Array of payment options
A site that offers unlocking services and claims to be legit should provide an array of payment options. They shouldn’t only ask for debit and credit card payments; these two forms of payments are the cause of most fraudulent online transactions.
Try to choose a service provider that offers PayPal as the payment option. PayPal is quite secure and makes sure you have the least chances of losing your money. In case you do make a payment but fail to receive the service, you can also make a case in PayPal with the proof that the site provider didn’t provide any service, and claim your refund.
2. Live chat
Another important feature that should be present in an unlocking site is live chat. Live chat is a great way to solve problems related to your IMEI and get answers to all your unlocking questions in real time.
Live chat also ensures there is a real person on the other end and you are not being redirected to payment gateways or web pages that are attempting to hack your computer or your online accounts. You can also get customer service in real time this way.
3. Transparent refund policy
Last but not the least, the refund policy of the website should be transparent. It should clearly state the circumstances under which the customer will be eligible for a refund, and the circumstances where no refund will be granted.
Here, you should look at the eligibility of refund when you enter the wrong carrier name or IMEI by mistake or you have been attempting to unlock a device that was stolen or barred by the carrier. Also, the refund policy should be written in clear text, with all the information related to the refund listed on a single page.